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‎02-03-2023 11:48 AM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 11

Hi everyone,

 

Since the start of the week, I have been unable to use my HP OfficeJet Pro 7740. I have searched online for help and support but I cannot for the life of me figure out what's wrong. I consider myself tech savvy but every solution I try is met with failure 😭.

 

I have tried:

  • Removing the printer from HP Smart
  • Reinstalling with HP Smart
  • Removing from add/remove programs
  • Adding from Windows Printers
  • Removing printer from device manager

The printer was working a week ago. It is functional but I can't get my laptop to recognise it. I have attached what I think are relevant screenshots. 

 

Greeehg_0-1675449907462.pngGreeehg_1-1675449937723.pngGreeehg_2-1675449964194.pngGreeehg_3-1675450000496.png

Greeehg_4-1675450043092.png

Greeehg_5-1675450071397.png

Any help would be greatly appreciated!

 

Category:
1 person had the same question
4 REPLIES 4

‎02-03-2023 12:14 PM

HP Recommended

The recent window 10 update? I have the same 7740 and have not checked it yet, because I am having the similar issue installing my Laserjet200 M276nw driver;  it stops at 99% when identifying the product then posts a fatal error. 

Good luck..I'll be watching what others say

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‎02-03-2023 12:19 PM

HP Recommended

I'm on Windows 11 home - can't recall what I've done!

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‎02-03-2023 12:34 PM

HP Recommended

@Greeehg Try installing full software from HP.com

 

 

Valsimot_0-1675452893324.png

 




My profile on LinkedIn

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‎02-03-2023 12:37 PM - edited ‎02-03-2023 12:39 PM

HP Recommended

@Valsimot I should have added that I have tried that as well :'(. 

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