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‎02-03-2023 11:48 AM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 11

Hi everyone,

 

Since the start of the week, I have been unable to use my HP OfficeJet Pro 7740. I have searched online for help and support but I cannot for the life of me figure out what's wrong. I consider myself tech savvy but every solution I try is met with failure 😭.

 

I have tried:

  • Removing the printer from HP Smart
  • Reinstalling with HP Smart
  • Removing from add/remove programs
  • Adding from Windows Printers
  • Removing printer from device manager

The printer was working a week ago. It is functional but I can't get my laptop to recognise it. I have attached what I think are relevant screenshots. 

 

Greeehg_0-1675449907462.pngGreeehg_1-1675449937723.pngGreeehg_2-1675449964194.pngGreeehg_3-1675450000496.png

Greeehg_4-1675450043092.png

Greeehg_5-1675450071397.png

Any help would be greatly appreciated!

 

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