Unable to log onto to HP Smart app on iPhone or Mac

[Matt008]

Hi there, I have been trying to login to HP Smartapp for a few days now and it keeps giving me error messages.  The error code is OW_500_OWSID00001. It says this could happen if I'm connected to a VPN and to exit setup and try again later. I have done this but it still doesn't let me in. Any suggestions greatly appreciated. I need it to do some scanning which has become rather urgent. Thanks so much

[Jay_G24]

Hi @Matt008,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to sign in to HP Smart App.

Try the below suggestions -

• Make sure your Mac is connected to the internet and the default browser is up to date.
• Force quit the default internet browser.
• On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
• Select then name of your internet browser in the list, and then click Force Quit.
• Close and reopen the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
• Change the default browser to Safari.
• On the Mac, click the Apple icon , and then click System Preferences > General.
• In the General settings, select Safari from the Default web browser drop-down, and then close the window.
• Open the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
• If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
• If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).

As a temporary workaround, use Apple AirPrint to print and scan files on your iPhone or iPad.

For more information, go to HP printer setup (Apple AirPrint for iPhone, iPad).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Matt008]

Thankyou for your reply. The app connected a couple of days later and seems to be working again. I didn't make any changes so unsure how that happens, however grateful it is working again.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day

Stay safe:)