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‎11-11-2026 02:33 AM

HP Recommended
Product: HP Envy 6120e All-in-One Printer
Operating System: Microsoft Windows 11

When clicking the "More settings" in the default print dialog; a HP screen is loading but dissapears after a few seconds.  In the windows event viewer I can see crash notification (details below). This happens from any application (even de HP app). Reinstalling the driver did not help.

 

Faulting application name: PSADriverApp.exe, version: 23.1400.1.397, time stamp: 0x6a9ae613
Faulting module name: SharedLibrary.dll, version: 2.2.29512.0, time stamp: 0x5fad1a6e
Exception code: 0x00001007
Fault offset: 0x00000000007e38de
Faulting process id: 0x4284
Faulting application start time: 0x1DD71BD79F1C410
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterDriver_2605.1.4767.0_x64__v10z8vjag6ke6\PSADriverApp.exe
Faulting module path: C:\Program Files\WindowsApps\microsoft.net.native.framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
Report Id: 3379493f-b91d-4d03-8610-b029b7507a47
Faulting package full name: AD2F1837.HPPrinterDriver_2605.1.4767.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.HPPrinterDriver

 

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