• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-11-2025 06:59 AM

HP Recommended

Welcome to the HP Support Community! We're stoked to have you on board!

 

I have shared the details to you via private message

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

I hope this helps.

 

Best regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎06-11-2025 01:08 PM

HP Recommended

For those in a similar situation, I managed to find the answer.

 

In the printer properties for this printer, in 'Printer Options', there is a setting (something like - (I'm not at work at the moment)): 'Print Colour'.  This was set to 'RGB'.  The printer is monochrome, so the printer was flat out refusing to print colour - naturally.  Setting this to 'monochrome' solves the problem!

 

Hope this helps.

 

Matt

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.