Unable to print

[himanspa]

Unable to print - MAC OS Ventura 13.3.1

Under Printers & scanners it detects the printer after I added the printer.

But when I give the print command it doesn't prints anything.

Neither it shows anything under print queue.

Please help to fix the issue asap.

Thanks and Regards,

Himanshu

[Nal_NR]

Hi @himanspa,

Welcome to the HP Support Community. 

I'd like to help!

Are you printing for the first time using Mac os 13?

Or did it work before?

Perform the steps from Mac built-in driver, as this printer seems not compatible with MAC OS 13

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rrabiner]

I have two computers attached to a MFP 179 fwg -  one was just upgraded to Ventura 13.3.1a - and will not work on the printer - however the 13.2.1 works - so there is an issue with  HP & the new 13.3.1a -  Is there a patch ?

[Rrabiner]

I should add that I was on the phone with my corporate IT group AND had HP attempting to try and fix this - and after ~ 2 hours - the technician from HP gave up - indicated that it would be referred to " the cloud support team " and  logged out - 

the very odd thing with the 13.3.1a  - is that with the HP app = we could see the printer - it was there as an online - " ready "   but it will not function

[himanspa]

I upgraded my MAC to Ventura 13.3.1(a) and my hp printer deskjet ink advantage k209 a is not working.

Please help.

Thanks and Regards,

Himanshu

[A_Gayathri]

Hi @himanspa, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP Deskjet Ink Advantage All-in-One Printer series - K209. Unable to print

could you please elaborate on - Complete issue that you are facing with the unit? 

- Connection method - USB, physical LAN, or wireless? 

- Error messages (if any) on the unit. 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[himanspa]

It's connected through USB, no error message and shows as printer connected but when I give the print command it doesn't prints.

PFA screenshot.

 

[A_Gayathri]

Hi @himanspa, 

Thank you for your reply,

Let's try resetting the printer and check once

1) Take out the cartridges.  

2) Unplug the power cord from the printer & wall.  

3) Wait for 30 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Insert the cartridges back into the printer.

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

Hi @himanspa, 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!