Unable to re-set up M110W

[arathraagain]

Brand new M110W - I set it up on a wifi network and used it without a problem on a Windows 10 PC.

Then we changed networks and computer. Now it is impossible to set up with Windows 11.

No matter what I have tried, the HP software will find the printer but then tell me it cannot print with an error code of -3.

I have tried alone or in combination, a thousand and one settings and procedures.

* I reset the printer several times (holding down the WiFi button for 20 seconds until the printer gave out a page of info)
* I tried connecting the printer to the network via WPS but it doesn't connect
* remove/resinstall HP Smart

And on and on and on.

I can confirm the printer works via USB but this isn't useful as we need a WiFi capable printer.

Do I need to return the device? Is it faulty? Why won't it connect?

[BeemerBiker · Accepted solution]

Disconnect the USB and reset the printer.

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

This video shows how to reset the printer.

Wi-Fi Network connect using smartphone but could be done with laptop using HP Smart

If you do not have a smartphone you can use the WPS pushbutton method shown on page 7 of the User Manual.

This printer uses only the 2.4ghz band and if you want to connect using Wi-Fi direct to the printer then your PCs or smartphones need to be on the 2.4 band, not the 5ghz.

Full feature software is dated March 24, 2022

Referencxe:  m110w
LaserJet Reference (110WE)

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.

[arathraagain]

Thanks, yes. I had to go to the router and split into 5GHz and 2.4GHz and then deal with the printer on the 2.4GHz band.