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Locked

‎02-05-2025 09:20 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

Im trying to setup my printer and it keeps saying unable to register printer and I cannot connect with anyone to resolve the issue. I have reset the printer to factory settings twice already and my network is connected. I’m not sure what to do but I need this printer to work properly.

Category:
1 REPLY 1

‎02-11-2025 06:46 AM

HP Recommended

Hi @DDV0315,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you.


We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Not to worry I'll do everything I can to help get this sorted for you.

 

After attempting to set up your printer with the HP Smart app, the setup fails and an error message or code displays. 

 

Errors can occur if the HP account cannot be activated, the network connection is not working, or the printer hardware setup is incomplete.

 

Locate the error message you received below, and then follow the steps listed in the link below to resolve the issue.

 

https://support.hp.com/in-en/document/ish_7581114-7581170-16

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_0406

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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