Unable to register the printer to your account

[lntrn]

Hello, I have been trying for some time to set up this printer and no matter what I do, when I am about to finish setting up my HP+ account to my printer, I get this message. 

Unable to register the printer to your account

Error Code: UA_400_EB000U0410

I have done all 5 steps in the troubleshooting page and still no luck. I checked for updated on the printer, tried with the HP App on my phone AND the HP app on my Windows PC, and still the same result.

[A_Gayathri]

Hi @lntrn,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code UA_400_EB000U0410 indicates that the printer registration process to your HP+ account is encountering an issue. Since you've already tried the recommended troubleshooting steps and are still facing the issue, let's try additional steps to resolve the problem:

1. Verify Your HP Account and Credentials

• Ensure you are logging in with the correct HP account credentials.
• If you don’t have an HP+ account, create a new one on the HP website here.

2. Restart and Reset Devices

Reset the Printer:

• Turn off the printer.
• Unplug it from the power source for 2–3 minutes.
• Plug it back in and turn it on.

Restart Your Network Devices:

• Restart your modem/router by unplugging it for 30 seconds and then plugging it back in.
• Make sure your printer and PC/phone are on the same Wi-Fi network.

Restart Your Computer or Mobile Device.

3. Update Firmware Update the firmware on an HP printer

Ensure the printer firmware is up-to-date:

• On the printer, navigate to Setup > Printer Maintenance > Update Printer.
• Allow the printer to check for updates and install any available.

4. Use HP Smart with a New Network Setup

• Open the HP Smart app on your PC or mobile device.
• Click Set up a new printer.
• When prompted, select Reset Printer to Factory Defaults to clear any prior registration data.
• Connect to your printer and set it up again.

5. Clear Registration Issues via Printer EWS  Use the HP printer Embedded Web Server (EWS)

1. Find your printer’s IP Address (available on the printer screen under Wireless Settings or by printing a Network Configuration Report).
2. Open a web browser and enter the printer’s IP address to access its Embedded Web Server (EWS).
3. Navigate to the Web Services or HP ePrint section and disable Web Services.
4. Re-enable Web Services and follow the on-screen instructions to generate a new claim code.

6. Check HP Server Connectivity

Ensure that the printer is able to communicate with HP’s servers:

• Visit http://hpconnected.com and confirm the website loads properly.
• If not, check for firewall or network restrictions that might block communication.

7. Use a Manual Account Registration

If all else fails:

1. Go to HP Smart.
2. Log in to your HP account.
3. Manually add the printer using the Claim Code generated during setup.

Refer to this document:  HP Smart app errors during setup and account registration  ('We're sorry, something went wrong error)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @lntrn,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code UA_400_EB000U0410 indicates that the printer registration process to your HP+ account is encountering an issue. Since you've already tried the recommended troubleshooting steps and are still facing the issue, let's try additional steps to resolve the problem:

1. Verify Your HP Account and Credentials

• Ensure you are logging in with the correct HP account credentials.
• If you don’t have an HP+ account, create a new one on the HP website here.

2. Restart and Reset Devices

Reset the Printer:

• Turn off the printer.
• Unplug it from the power source for 2–3 minutes.
• Plug it back in and turn it on.

Restart Your Network Devices:

• Restart your modem/router by unplugging it for 30 seconds and then plugging it back in.
• Make sure your printer and PC/phone are on the same Wi-Fi network.

Restart Your Computer or Mobile Device.

3. Update Firmware Update the firmware on an HP printer

Ensure the printer firmware is up-to-date:

• On the printer, navigate to Setup > Printer Maintenance > Update Printer.
• Allow the printer to check for updates and install any available.

4. Use HP Smart with a New Network Setup

• Open the HP Smart app on your PC or mobile device.
• Click Set up a new printer.
• When prompted, select Reset Printer to Factory Defaults to clear any prior registration data.
• Connect to your printer and set it up again.

5. Clear Registration Issues via Printer EWS  Use the HP printer Embedded Web Server (EWS)

1. Find your printer’s IP Address (available on the printer screen under Wireless Settings or by printing a Network Configuration Report).
2. Open a web browser and enter the printer’s IP address to access its Embedded Web Server (EWS).
3. Navigate to the Web Services or HP ePrint section and disable Web Services.
4. Re-enable Web Services and follow the on-screen instructions to generate a new claim code.

6. Check HP Server Connectivity

Ensure that the printer is able to communicate with HP’s servers:

• Visit http://hpconnected.com and confirm the website loads properly.
• If not, check for firewall or network restrictions that might block communication.

7. Use a Manual Account Registration

If all else fails:

1. Go to HP Smart.
2. Log in to your HP account.
3. Manually add the printer using the Claim Code generated during setup.

Refer to this document:  HP Smart app errors during setup and account registration  ('We're sorry, something went wrong error)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!