Unable to scan with HP Smart on Windows 10

[ThijsVanbrabant]

Hi

suddenly I'm not able to scan using the HP Smart App in Windows 10.

I can scan with the other tools but I lilke using the HP Smart App.

As you can see in this video I tried without login on to the cloud services and with.

https://screenrec.com/share/hRD1Y4Iaj3

I've reinstalled the software HP Smart and also the printer itself. 

I've tried looking for an old version of the HP smart software but i couldn't find it.

Any help would be appreciated.

Greetings from Belgium

[Dragon-Fur]

@ThijsVanbrabant 

<Content Removed>

Not the answer to this issue.

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We are a volunteer community workforce dedicated to supporting HP technology.

[ThijsVanbrabant]

Hi

thx for the quick respons. I tried your steps but nothing changed. If I click the "scan" butten then it still says scanning is currently unavailable. (that's translated from dutch to english). 

while translating I found this message that had the same problem:

link to message 

I created a new user on my computer and tried again and with the new user it works. So my printer or connection is not the problem. 

I tried removing all entries of "hp smart" out of the registry and reïnstalled the software but no success.

[Dragon-Fur]

@ThijsVanbrabant 

You are welcome.

Too bad the suggestion was not helpful....

OK.

The proffered solution was a guess - there have been reported issues with the app having been auto-updated with some odd consequences apparently as a result of that update.

I edited my previous post to remove the suggestion - it is specialized to one type of issue and worthless in light of your comments.

I would guess the post you found is closer to the solution than anything I can offer at this time.

Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.