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‎05-24-2020 10:20 PM

HP Recommended

I tried all of this multiple times. Also, I have been running printhead clean throughout yesterday and today. There are NO color blocks whatsoever on the test page. I've verified there is one in the tanks. There excoriation date is late spring 2021.

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‎05-25-2020 05:51 PM

HP Recommended

@amyjean551

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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