Unable to set a custom eprint email

[NCogneeto]

Unable to set a personalized eprint email. When defining an email, get a message that the email already exists (which it is not). I've tried various different email that I've never used as a personalized eprint email and always get the same error. 

[zoey7886]

@NCogneeto, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ePrint Email Customization Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering issues with setting a personalized HP ePrint email, such as receiving a message indicating that the email address already exists when you're confident it does not, consider the following steps to troubleshoot and resolve the problem:

Verify Web Services Activation:

• Ensure that Web Services are enabled on your printer. This can be done by pressing the ePrint button on the printer control panel and then accepting the Terms of Use. Follow the on-screen instructions to ensure that Web Services are correctly set up.

Check Current Email Address:

• Use the printer's control panel to display the current assigned email address. This can be viewed by selecting Web Services Settings and choosing Display Email Address.

Attempt Different Email Formats:

• Try using variations in the email address format that have not been attempted before. Additionally, ensure that there are no spaces or special characters that could be causing conflicts.

HP Connected Account:

• Log in to your account on the HP Connected website. Review any existing settings related to your printer, and make sure no other devices are registered with conflicting email addresses.

Clear Browser Cache:

• If you're making changes through the HP Connected website, clear your browser cache to ensure there is no old data causing conflicts.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[NCogneeto]

Your recommendations were of no help at all. In fact, I already tried all of your recommendations BEFORE I even posted this questions. 

[zoey7886]

@NCogneeto, Thanks for your honest feedback, and I’m really sorry to hear you’re still facing this issue — that’s definitely frustrating.

Since you’ve already tried all the common troubleshooting steps, including verifying Web Services and checking HP Connected, this could be a back-end glitch or a caching issue on HP’s side.

Here’s what I’d suggest as the next best step:

Remove and re-add the printer from your HP Connected account.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[NCogneeto]

Already tried that before I even made the initial post. This is an issue on the HP side. Not my side as I've tried multiple browsers and get the same result. 

[zoey7886]

@NCogneeto, Welcome to the HP Support Community! 

We're here to help you tackle that ePrint email issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[NCogneeto]

Are you kidding me???? Proof that HP doesn't have any critical thinking skills and just uses 'cookie cutter' responses. If my earlier responses were being read, it would be known that I already tried all these recommendations - even before posting my initial request. The issue is not on my side. It is an issue on the HP side.