Unable to set internet to HP Tango printer

[lflanagan]

My HP TANGO lost connection on May 6. I have been unable to print. It keeps saying "Offline" Following directions I removed it from my Mac. I need help setting it back up again.

[Kumar0307]

@lflanagan, Welcome to the HP Support Community!

Kindly refer to this document to know how to connect the printer to the wireless network.

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Print a Wireless Network Test Results page to verify the connection

1. Touch and hold the Information button  for 3 seconds.

   All the control panel buttons light up.

2. At the same time, touch the Information and Resume buttons .

   A Wireless Network Test Results page prints.

3. Obtain the IP address from the page.

1. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
2. Check the second box that says Send only > 10 pings
3. Click on ping > Check the results at the end if any packets are lost
4. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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