Unable to uninstall / reinstall HP drivers for HP Deskjet 3055A

[cb2912]

My HP Deskjet 3055A software is broken and some files appear to be missing, but I am unable to uninstall or reinstall the missing files.

When I run HP Print and Scan Doctor, it tells me that the printer is detected but not installed, and will download the SW and attempt to install. It shows no errors, but the printer doesn't show up nor can it be added in Windows Control Panel / Printer and Devices, even though the software shows up as being installed in Programs and Features.

When I try to uninstall the software so I can attempt a clear install, I get the following set of error messages before the uninstall program rolls back to the faulty installation:

<<<

- Error - 2147467259: Failed to find driver packages to process

- InstallCustomActions: CopyPortMonitorFiles: 3=CopyFile(Src:C:\Program Files\HP\Hp Deskjet 3050A J611 series\Bin\\HPDiscoPMa011.dll Dst: C:\WINDOWS\system32\HPDiscoMa011.dll

- Error 3: Failed to copy port monitor files.

>>>

I also sometimes get the following messages when I attempt to uninstall:

<<<

- InstallCustomActions: DIFxAPI.dll in NOT installed.

- InstallCustomActions: CopyPortMonitorFiles: 3=CopyFile(Src:C:\Program Files\HP\Hp Deskjet 3050A J611 series\Bin\\HPDiscoPMa011.dll Dst: C:\WINDOWS\system32\HPDiscoMa011.dll

- Error 2: Failed to copy port monitor files.

>>>

Any ideas? 

[Jay_G24]

Hi @cb2912,

I'd like to help!

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[cb2912]

Thanks for the reply Jay_G24 and the offer of help. In the end I managed to resolve the issue on my own by copying the missing files from another pc then uninstalling and completely removing all traces of the previous installation before reinstalling from scratch. 

[Jay_G24]

That's great! I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!