Unable to update firmware on HP Officejet Pro 8600 Plus (CM750A)

[JIT_BCM]

I've exactly the same problem as stated in HP 8600 Pro Firmware update not applicable - HP Support Community - 8423878

I've correctly downloaded latest firmware (required to update certificates on integrated server).

After running the updating tool, it successfully detects my printer but the state is "not applicable".

In previously mentioned post it looks as if there's another way for troubleshooting it, and that it was answered by private message.

Could you please assist me on this issue?

Thanks in advance.

[Nal_NR]

Hi @JIT_BCM,

Welcome to the HP Support Community. 

I'd like to help!

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
3. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer: https://support.hp.com/us-en/document/ish_6039801-6039767-16 

1. You might the below message 

If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.

In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply. Refer to the image below for the same.

If the option “Do not check of updates is disabled, then you will have to restore factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults. Refer to the image below for the same. 

After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply.

Note: This is a temporary workaround. Once we have a new firmware update available on HP.com you will have to follow the same steps and manually enable automatic firmware updates. 

If the firmware update changes back to Automatic again, follow the above procedure to disable automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.
2. Then Scroll down to Printer Updates and uncheck “All Firmware Updates” and click on Apply. 

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JIT_BCM]

Dear Elohi,

Thanks a lot for your detailed answer.

Sadly, I think that I didn't explained correctly and I fear that it doesn't apply to my current problem.

I was not trying to use the automatic firmware update feature (and as far as I remember, it was not activated on the printer either).

The "not applicable" message shows when I try to update the firmware manually, from a computer, using an USB cable to directly connect to the printer, and using the downloaded file from HP support's pages that shows as last available firmware patch for the specific model of printer, I mean: https://ftp.hp.com/pub/softlib/software13/printers/ojp8600n911_2011A/OJP8600_N911g-n_2011A.exe , available from: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Software and Driver Downloads | HP® Support

When I run that downloaded tool, it clearly detects the printer, but it happens exactly the same issue as described in the mentioned case (https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-8600-Pro-Firmware-update-not-applica... 

In such case, the HP support engineer looks like it managed the issue through Private message, so I cannot access the solution.

Can you review that case and tell what are the steps in order to apply the firmware update?

Thanks in advance.

[Nal_NR]

Hi @JIT_BCM,

Welcome to the HP Support Community. 

I'd like to help!

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
2. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
3. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon   . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer: https://support.hp.com/us-en/document/ish_6039801-6039767-16 

1. You might the below message 

If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.

In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply. Refer to the image below for the same.

If the option “Do not check of updates is disabled, then you will have to restore factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults. Refer to the image below for the same. 

After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply.

Note: This is a temporary workaround. Once we have a new firmware update available on HP.com you will have to follow the same steps and manually enable automatic firmware updates. 

If the firmware update changes back to Automatic again, follow the above procedure to disable automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.
2. Then Scroll down to Printer Updates and uncheck “All Firmware Updates” and click on Apply. 

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @JIT_BCM,

Welcome to the HP Support Community. 

I'd like to help!

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon. 
2. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
3. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon   . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer: https://support.hp.com/us-en/document/ish_6039801-6039767-16 

1. You might the below message 

If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.

In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply. Refer to the image below for the same.

If the option “Do not check of updates is disabled, then you will have to restore factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults. Refer to the image below for the same. 

After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check of Updates and click on Apply.

Note: This is a temporary workaround. Once we have a new firmware update available on HP.com you will have to follow the same steps and manually enable automatic firmware updates. 

If the firmware update changes back to Automatic again, follow the above procedure to disable automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.
2. Then Scroll down to Printer Updates and uncheck “All Firmware Updates” and click on Apply. 

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JIT_BCM]

Ahm... Elohi... have you sent me (twice in a row) the same answer that I previously told you it does not apply, or was it an error?
Sorry but I don't understand it. 😶

[Nal_NR]

Hi @JIT_BCM,

Apologies. Seems there was a technical glitch. 

If you have already performed those steps and still having issues, then this might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[JIT_BCM]

I read your private message and let me tell you that a solution along the lines of "contact local support services and check warranty" is not the kind of response I was expecting on a support forum like this, especially since there have already been previous identical queries to mine. (Perhaps they have also been cleared with that type of response, of course).

Is that all you can really assist me?

IMHO, this is a clear case of planned obsolescence: the printer has an EWS (Embedded Web Server), which requires using a digital certificate and a security protocol that, once they expire or are marked as insecure, there is no way to update them, which makes practically the entire printer configuration unusable, even though printer continues to print in perfect condition, and users buy original HP cartridges. If we need to touch anything on config... be prepared to trash the printer and buy a new one.