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‎09-23-2020 07:38 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Unable to download printer firmware update finds printer but update greyed out

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2020 11:26 AM

HP Recommended

Well I got notification from HP Support Assistant to update my printer firmware so the answer is yes I was told by HP to update my software. I am now being told by HP that there is no software to update.

 

Thank you for your help.

View solution in original post

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3 REPLIES 3

‎09-23-2020 07:51 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Was there any new firmware for the printer to begin with?

 

Anyway, check out this resource to update from the control panel:

https://www.youtube.com/watch?v=GkLOiJFHAjU

 

If that doesn't work, try to use a USB cable to update from this link *the HP FULL solution software may need to be installed first) :

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-23-2020 11:06 AM

HP Recommended

Also, please make sure to check the Status column on the Printer Update utility, if it is listed as Up-To-Date, the Update button is grayed out as the printer already have the latest firmware installed.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-25-2020 11:26 AM

HP Recommended

Well I got notification from HP Support Assistant to update my printer firmware so the answer is yes I was told by HP to update my software. I am now being told by HP that there is no software to update.

 

Thank you for your help.

Was this reply helpful? Yes No
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