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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Solved!

Unable to update printer firmware

HP Recommended
HP ENVY Photo 6230 All-in-One Printer
Microsoft Windows 10 (64-bit)

Unable to download printer firmware update finds printer but update greyed out

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Hi,

Thanks for using the HP Support Community.

 

Was there any new firmware for the printer to begin with?

 

Anyway, check out this resource to update from the control panel:

https://www.youtube.com/watch?v=GkLOiJFHAjU

 

If that doesn't work, try to use a USB cable to update from this link *the HP FULL solution software may need to be installed first) :

 

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

 

Hope that helps!

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to update the printer firmware on the HP Offic...
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Also, please make sure to check the Status column on the Printer Update utility, if it is listed as Up-To-Date, the Update button is grayed out as the printer already have the latest firmware installed.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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Well I got notification from HP Support Assistant to update my printer firmware so the answer is yes I was told by HP to update my software. I am now being told by HP that there is no software to update.

 

Thank you for your help.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation