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‎01-26-2021 10:49 AM

HP Recommended
Product: Envy 17-k112nl
Operating System: Microsoft Windows 10 (64-bit)

An exclamation point appears on the PC on the HP Support Assistant icon. I starts up and  HP Support Assistant finds a software update for the printer. I Select downloads “updates and downloads” the file, then the program looks for the printer and finds it. Than show me a window where I should select the printer indicated (printer correctly identified). I select update but nothing happens and the update is not proceed. I also tried to disable the firewall, but the problem persists. What can I do to proceed with the update?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2021 01:46 PM

HP Recommended

@Aldo551

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-29-2021 01:46 PM

HP Recommended

@Aldo551

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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