Unable to use printer

[PeeJay949]

Somehow I had 2 printers registered on my laptop with one  being HO OfficeJet 8010 All-in-one Printer and the other HO OfficeJet 8010 All-in-one Printer(Copy1). I have no idea how the copy appeared and deleted it from my laptop. I cannot now print from my printer as I get this  ‘Cartridge Cannot be Used Until Printer is Enrolled’ message. I have tried to remedy this with the HP Smart app with no success. Can anyone help please? 

[Sneha_01 · Accepted solution]

Hi @PeeJay949,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing a couple of issues with your HP OfficeJet 8010 All-in-One Printer, including having duplicate printer entries and a message regarding cartridge enrollment. Here’s a step-by-step guide to help resolve these issues:

1. Reinstall Your Printer

Since you deleted one of the printer entries, it's a good idea to ensure that the remaining printer is installed correctly:

• Uninstall the Printer: Go to Control Panel > Devices and Printers. Right-click on your HP OfficeJet 8010 printer and choose "Remove device".
• Reinstall the Printer: Restart your computer. Then, add the printer again by going to Control Panel > Devices and Printers > Add a printer. Let Windows discover the printer and install the necessary drivers, or download the latest drivers from the HP website.

2. Resolve the Cartridge Enrollment Issue

The message “Cartridge Cannot be Used Until Printer is Enrolled” typically refers to HP's Instant Ink service, which is a subscription service that automatically sends you ink when your printer runs low. Here’s how you can address this:

• Check Instant Ink Subscription Status: If you are subscribed to HP Instant Ink, log into your HP Instant Ink account to check the status of your account. Make sure your printer is connected to the Internet.
• Re-enroll or Modify Your Subscription: If there were any issues with your subscription, such as a payment issue, updating your payment information might resolve the problem. If you do not wish to continue with Instant Ink, you'll need to replace the current cartridges with regular ones purchased from a store.

3. Use HP Smart App

You mentioned trying to use the HP Smart app without success. Here are a few more steps you can take with it:

• Update or Reinstall HP Smart App: Ensure that you have the latest version of the HP Smart app. If it's already up-to-date, consider reinstalling it.
• Troubleshoot with HP Smart App: Open the app and use the troubleshooting options available for your printer model. This can sometimes resolve unseen issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[PeeJay949]

Hi Rachel571

I am currently working with a HP agent to try and rectify this problem. 

I thank you for your great advise on my issue. I will certainly follow your instructions should the issue not be rectified with the HP agent.  

Best regards

Paul

[Sneha_01]

Hi @PeeJay949,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Rachel571 

HP Support