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‎01-04-2026 08:55 AM

HP Recommended

Unavailable driver massage displayed for OfficeJet pro 6960

1 REPLY 1

‎01-07-2026 07:19 AM

HP Recommended

Hi @Fibi3,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that you are receiving an "Unavailable driver" message for your HP OfficeJet Pro 6960, I would request you to follow the below steps to resolve the issue.

 

Check Connections:

  • Ensure that the printer is properly connected to your computer via USB cable or network connection (Wi-Fi/Ethernet).
  • Make sure the printer is powered on.

Update or Reinstall the Driver:

  • Go to the HP Software and Driver Downloads page.
  • Enter your printer model (HP OfficeJet Pro 6960) and follow the on-screen instructions to download the latest driver for your operating system.
  • Install the downloaded driver. If a previous version is installed, uninstall it first by going to "Control Panel" > "Programs and Features," and then reinstall the new driver.

Run Windows Update:

  • Sometimes Windows updates might include the necessary drivers for your device. Run updates by going to "Settings" > "Update & Security" > "Windows Update" > "Check for updates."

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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