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‎01-21-2019 12:03 PM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

HI there,

 

Can anyone help me please, I can't uninstall basic driver in Windows 10, it keeps on prompting error messages:

1> Error-2147467259: Failed to find driver packages to process

2> Error 3: Failed to copy port monitor files

 

Thank you all.

 

Cheers

CPRZ

1 REPLY 1

‎01-21-2019 10:42 PM

HP Recommended

Hi CPRZ,

Try uninstalling the software using Microsoft Fixit Utility below and check if that may make any difference:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

Please let me know how it goes, and note that the uninstall process using this tool may hang for several minutes, so please allow it some time to run if needed.

 

Shlomi



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