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‎05-16-2019 01:35 PM - edited ‎05-16-2019 01:48 PM

HP Recommended
Product: HP Laptop 17-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

NOT SURE HOW DO DELETE THIS POST - WAS ABLE TO FIX ISSUE (NOT EXACTLY SURE WHY) AFTER 3RD TIME RINSE AND REPEAT....only question I have left is if I need to change DNS server settings back or leave as is (8.8.8.8). Appreciate any feedback on this!

 

HI there, since this morning, I cannot print to my wireless printer anymore. I get message "Unsuccessful Network Installation". Everything worked perfeclty fine before, I therefore assume it has something to do with an update by either Microsoft, HP or Orbi (my router) that happened overnight. 

I followed instructions of previous message boards but still get same message: Unsuccessful Network Installation. WIFI and wireless network all work fine.

As suggested, , I have changed the manusal DNS server settings still to a Google Server - should I put them back into the previous settings?

Any other suggestions what to do?

Not able to print from my Laptop - not good! Appreciate your feedback.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2019 12:08 AM

HP Recommended

If you leave one DNS as 8.8.8.8 then you will be using Googles DNS server which are pretty reliable. If you had wanted to delete the post you would simply report the post and make that request. Look for the three dots on the right side.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎05-17-2019 12:08 AM

HP Recommended

If you leave one DNS as 8.8.8.8 then you will be using Googles DNS server which are pretty reliable. If you had wanted to delete the post you would simply report the post and make that request. Look for the three dots on the right side.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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