Update 49.0.4395.18315 Install error - 0x80070103

[Joe44442]

HP OfficeJet Pro 8710

[Max3Aj]

@Joe44442, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The install error 0x80070103 you're encountering with Update 49.0.4395.18315 on your HP OfficeJet Pro 8710 typically indicates that Windows is trying to install a driver that is already installed or incompatible with your system. 

Here's how you can fix it:

Pause and Resume Windows Updates

Sometimes, simply refreshing the update process can resolve the issue:

• Go to Settings > Windows Update
• Click Pause updates for 1 week
• Then click Resume updates

This forces Windows to recheck and may skip the problematic update.

Use the Windows Update Troubleshooter

• Go to Settings > Update & Security > Troubleshoot
• Click Additional troubleshooters
• Select Windows Update and run the troubleshooter

Update the Printer Driver Manually

• Visit the HP OfficeJet Pro 8710 driver page
• Download and install the latest driver manually instead of relying on Windows Update

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support