Update does not include required software

[lahines]

I am trying to install a required software update (OJ8710_Full_WebPack_40.11.1148) to my 8710 series printer (8715). The installation program completes the first installation. On trying to install HPDropboxplugin.msi I get a message that the required program is on a different network and is unavailable.When I review the downloaded software, I discovered the requested program was not included with the update. In addition, the software is hard-coded to be installed from the computer Administrator which on most computers is disabled for security purposes. I have enabled the installed Administrator user but still could not do the upgrade of my HP OfficeJet Pro 8715.

[The_Fossette]

@lahines,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues upgrading the printer firmware.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Are you facing any issues printing?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2BQyorS

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[lahines · Accepted solution]

Your suggestion that I install updates from the printer revealed that the latest updates had already been automatically installed. I did the test using a cable interconnect since I have been unable to restablish a wireless connection.

Although the update is installed, the issue of not being able to complete the installation from the computer , remains. Something is wrong with the installation software when it attempt to install HPDropBoxPlugin.msi since the software seems to be looking for a program that doesn't exist and appears to be hardwired to the Administrator directory.

Thank you  for your answer.

[lahines]

I also now have a wireless connection.

[The_Fossette]

@lahines,

Thank you for keeping me posted.

I would like to know whether the issue is resolved now?

If the issue persists, I recommend you create a new user account on your computer and then install the printer on the new user account.

Follow the steps in the below article to create a new user account.

http://hp.care/2wXjDxW

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!