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‎08-22-2023 08:17 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

I have been following a board where continuous people are having trouble with their printer trying and failing to do a pushed out update by HP. I have had my printer with zero issues for several years and now there is a random update that makes it unable to work. I am Unable to get any help due to being outside of my warranty (when you’re forcing me to get these updates to begin with and note I never knew this was even a thing)?!? With the number of people displaying the same exact problem with no solutions working due to us buying ink through your company with instant ink it’s ridiculous. Very frustrated. Help please HP Support…

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1 person had the same question
3 REPLIES 3

‎08-25-2023 07:49 AM

HP Recommended

Hi @Beth_marie123 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

Treeko

HP Support


I am an HP Employee

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‎08-27-2023 10:54 AM

HP Recommended

There is zero reason you need the information you requested. 

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‎08-28-2023 11:07 AM

HP Recommended

Hi @Beth_marie123 

The HP instant Ink ID is requested to check on any similar error that is sometimes caused by it in order to ensure the right troubleshooting is provided to you.


I am an HP Employee

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