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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Debra-Ann
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Message 1 of 2
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Flag Post

Update issue

‎10-12-2020 03:01 PM

HP Recommended
Product: HP All in One
Operating System: Microsoft Windows 10 (64-bit)

I  have an HP Color Laser Jet Pro M252 series printer reading Ready2Download, fw is corrupt.

I have unplugged it, restarted it, uninstalled the printer, reinstalled the printer and downloaded the firmware directly to the printer and none of it is working.  My screen on the printer continues to give me the 

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sandytechy20
HP Support Agent
HP Support Agent
23,999 23,889 1,319 1,404
Message 2 of 2
Flag Post

‎10-15-2020 12:29 PM - edited ‎10-15-2020 12:37 PM

HP Recommended

@Debra-Ann

 

Welcome to the HP support community.

 

Since you have tried all the possible steps to fix the issue and still the issue not fixed.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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