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12-16-2019 11:36 AM
PittJohn, the problem is both. Apple came out with its new operating system and presumably let developers like HP know about its new requirements. HP then dropped the ball. This often happens when a major upgrade of an operating system takes place—but rarely does it happen to a major vendor like Microsoft (which seemed to deal with Catalina just fine) or HP.
So although Apple instigated the changes wiuth Catalina, HP failed to adequately test its scanning software with Catalina. While image capture works for general scanning, it doesn't provide optical character reading. See one of my previous emails for that workaround.
12-16-2019 12:28 PM
When I got to speak to a rep FINALLY he was great and very helpful. But, there were no firm timings given and when I asked when I would know that the new software was available he said I would have to keep checking back to the website, there would be no announcement or notification (ie no list of people like us who would receive an email).
I'm quite exasperated and feel terribly let down by Hp and will be buy-in another make of scanner in the January sales.
12-16-2019 12:34 PM
FYI, I had this problem a YEAR ago when I tried up update my Mac OS. The result was the same. Now we hear of people that contact HP and get the same run around. I would interpret this answer you got from HP as " we don't care about current customers and we have no intention of publishing an update to this printer"
This attitude is clear as a bell to me. We will NOT be buying anymore HP printers or scanners. As we ALL know, software and operating systems NEED to be periodically updated for a variety of reasons. If your printer manufacturer refuses to keep up with the times, that says a lot about them.
Not sure if Brother does any better with driver updates, but I was a big fan of theirs for years. I guess I will have to look into them again.
But this angers me so. I had to DOWNGRADE my OS which took about a DAY of my time so that I WOULD be able to scan to computer. I do this multiple times a day
12-16-2019 12:41 PM
After about 18 hrs on the phone with Apple trying to get Catalina to work properly and being unable to scan from my HP printer, I uninstalled Catalina and went back to Mojave. Scanning works well. The only annoyance is being reminded to update every day.
12-16-2019 02:19 PM
This is not working on my computer. A "scan" button does not appear on the Image Capture menu. I have "Hide Details", "Overview", and "Cancel". What gives? I rave about HP products to friends and family. I have two HP printers and a laptop. You are usually amazingly responsive to these updates. I have work to do! Can't waste time on "work arounds" that don't work! Just fix it!
12-16-2019 03:27 PM
Another workaround is to go to your Mac systems preferences (shown under the Apple menu) > Printers and scanners. Then, make sure your HP printer is selected and has a green light in the left box (indicating that it's turned on and connected to your Mac), then click on "Scan" at the top right, then Open Scanner (this can take a minute while it opens, then you get something call "overview scan", then either delete what it autokmatically selected and hold your cursor down to select what you want (or accept its automatic boundaries), adjust the criteria on the right side of the screen, and click "Scan."
Again, the format doesn't allow OCR, but at leastyou can do JPEGS, TIFFs, and PDFs.
This is similar to what you'll see in Image Capture.
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