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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: (Update: macOS 10.15.3 contains fix) HP Easy Scan is not...
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03-04-2020 04:40 AM
Hello,
I can scan with an old laptop (macOS 10.11.6 / Image Capture 6.7.604) but I can not scan with a new one (macOS 10.15.3 / Image Capture 8.0.1106).
I understand that I have to throw to the garbage my very good scanner because HP is blocking it to work with newer operating sistems.
Like this, HP is polluting the environment by forcing us to get rid of good equipments.
What can I do? Do I have to buy a new scanner and put my perfect working scanner to the garbage poluting the nature?
Thank you
03-18-2020 05:35 PM
I am running the latest mac catalina 10.15.3, HP Easy Scan does not recognize the scanner. I tried image capture, doesn't see scanner. I'm at a complete loss here. HP support will not even take the call after I got a case number.
03-19-2020 12:47 AM
Hello
Unfortunately, you belong to the same group as me and many others, customers that HP doesn't care about ....
The last hope for me is Catalina's update on Tuesday next week, it won't work then I will be forced to buy another printer / scanner and it won't be HP even though I was
loyal customer for many years
both private and as a buyer
03-19-2020 02:19 AM
I'm not sure actually what I did but it is now working. Here is what I remember. I added the printer a second time this time under protocol choosing HP rather than teh default Bonjour. I downloaded all the programs from HP, HP Scan, HP Utility, and HP Easy Scan. From HP Smart I pushed the Scan button. After that it started scanning and the scanner appearing in HP Easy Scan. I hope this helps.