Update that will not load

[upset2025]

Hi  my computer is continually trying to load  Hewlett-Packard - USB - 1/16/2017 12:00:00 AM - 44.0.3748.1716.  As you can see this has been going on for some time. I have tried a dozen different ways to get rid of it. Including messing around in the registry. The error showing is Install error - 0x80070103. How do I get rid of it and have it stop trying to load on my computer?

[Kuroi_Kenshi]

Hi @upset2025,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[upset2025]

HI Kuroi

I finally worked out how to sign in??   Ha!

Anyway, my computer is custom built. I have listed the computer hardware and Windows edition below.

I am not going to be available for a while. If you have an answer please forward it. If you require more info I will get you what I can and if it is computer specific I will get it to you when I able.

Thanks for helping out

upset2025

13th Gen Intel(R) Core(TM) i5-13600KF 3.50 GHz

32.0 GB (31.8 GB usable)

64-bit operating system, x64-based processor

Gigabyte   B760M DS3H AX DDR4

NVIDIA GeForce RTX 3060

Windows 11 Home

24H2

Windows Feature Experience Pack 1000.26100.54.0

[Kuroi_Kenshi]

Hi @upset2025,

The Install error - 0x80070103 typically occurs when Windows Update tries to install a driver that’s already installed or is not compatible with your system. Since it's an old Hewlett-Packard USB driver from 2017, you can stop Windows from trying to install it using the following steps:

 

Stop the Update from Installing

Hide the Update (Prevent Windows from Installing It)

Download Microsoft’s Show or Hide Updates Troubleshooter:

Download Link

Run the tool and select the HP USB driver update.

Choose Hide to stop Windows from attempting to install it again.

Remove Pending Windows Update Files

Press Win + R, type services.msc, and hit Enter.

Find the Windows Update service, right-click, and stop it.

Navigate to C:\Windows\SoftwareDistribution\Download

Delete all files inside this folder.

Restart the Windows Update service.

Manually Remove the Faulty Driver (If Installed)

Open Device Manager (Win + X → Device Manager).

Expand Universal Serial Bus controllers.

Look for any HP-related USB driver, right-click, and choose Uninstall.

Restart your PC.

Block Driver Updates via Group Policy (Optional) If the update keeps coming back, you can block automatic driver updates:

Open Run (Win + R), type gpedit.msc, and hit Enter.

Navigate to:
Computer Configuration → Administrative Templates → Windows Components → Windows Update

Double-click Do not include drivers with Windows Updates.

Enable the setting and apply changes.

After doing these steps, Windows Update should stop trying to install the HP driver.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,