Updated Windows10 and lost printing function in Hp Laserjet MFP M28-M31

[Dan_12321]

I updated Windows 10 and lost printer function, error is Print Device is offline

[zoey7886]

@Dan_12321, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Printer device is offline" error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Printer Connection

• Ensure that the printer is properly connected to the computer. If you are using a USB connection, make sure the cable is securely connected to both the printer and the computer.
• For wireless connections, check that the printer is connected to the correct Wi-Fi network.

Restart Devices

• Turn off your printer and computer. Wait for a few seconds and then turn them on again.

Reset the Printer

• Turn the printer off by pressing the power button. After a few seconds, turn it back on and check if the printer status changes to online.

Set Printer to Online Status

• Go to "Control Panel" > "Devices and Printers."
• Right-click on your HP LaserJet Pro MFP M28-M31 printer and select "See what's printing."
• In the new window, click on "Printer" in the menu bar and ensure that "Use Printer Offline" is unchecked.

Update Printer Drivers

• Visit the HP Software and Driver Downloads page.
• Enter your printer model (HP LaserJet Pro MFP M28-M31) and download the latest drivers and firmware updates.
• Follow the on-screen instructions to install the drivers on your computer.

Clear Print Queue

• Sometimes the print queue can cause issues. In the "Devices and Printers" section, right-click on your printer and select "See what's printing."
• Cancel all documents in the queue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,