Upgraded to Windows 10 now HP Officejet 8710 won't get or stay connected for ASUS Laptop

[Mikem2020]

OMG what a useless waste of time.I got a new ASUS laptop with and upgraded my tower system to windows 10

Everything was fine then got to Windows 10 and now my hp officejet Pro 8710 will not stay or get connected.asit has printed once then it seems to forget the link or is possessed.

I have followed every listed HP fix connecting via wired and then wireless and Ethernet 

The printer is listed as approved for Windows 10

The HP Smart process does not resolve the issue

The Print Scan Doctor failed as well

Of course the "warranty" no longer provides any help as its out of warranty which is ridiculous.

If your help systems are (it seems set up to fail)  why can't a live body be available to resolve whatever.

Hopefully someone has the silver bullet or whatever to help resolve my concerns.

[Dragon-Fur]

@Mikem2020 

Mike wrote:

"I got a new ASUS laptop with and upgraded my tower system to windows 10'"

I am not sure I understand all of what you mean here - it may not matter as long as you have not migrated to Windows 2004.

I cannot address your frustration, of course.   "We" are just people volunteering to help as best we can.

What to do?

I think you do need to uninstall the printer software and start over.

If you don't want to do that, you need to change the connection type to TCP/IP (which may be enough).

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)”

What else?

In some cases, this version of the doctor will take care of finding and properly installing the software and fix the connection issue(s).

Offline Doctor V5.0.6

  HPPSdr_5.0.6.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

NOTES – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

Loss of Color Printing

• If the color printing is not yet offered, try printing using the newly added print queue. 
• Verify results, then set the newly added printer as the default.

Details: Windows10 - No Color option available when printing to a network connected printer

Check

If necessary, Adjust the “Default” printing device (Default Printer)

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”

Set printer as Default

Example – Printers listed in Devices and Printers

Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3

NOT Default = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE

==============================================================================

References

Full Feature Software

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series

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