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‎07-15-2025 02:27 PM - edited ‎07-15-2025 02:36 PM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer
Operating System: iOS

I have a brand new printer out of the box that I was given three years ago. I was just able to open I tried to set up everything but the setup cartridges are not working so I bought new ink and put those in, now its saying an error message "Use SETUP cartridges that came with your printer". I need help please. 

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1 REPLY 1

‎07-18-2025 05:20 AM

HP Recommended

@HelpMeery, Welcome to the HP Support Community 

  

I understand you are facing an issue with SETUP cartridges error. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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