User name or password incorrect

[Janeta1]

Laserjet message when scanning. Username or password is incorrect 

[Kumar0307]

@Janeta1, Welcome to the HP Support Community!

Which application are you using to scan?

Are you scanning from the printer screen or from the MAC?

Are you trying to scan to email?

Kindly elaborate on the issue for better assistance. Also, include a picture of the error in your next post.

Keep me posted.

[Janeta1]

Thank you Kumar.  I am using macOS Catalina. I am scanning from my LaserJet M130 fw to email.
I am trying to scan to email.

The message I receive is below.  
I have used this function many, many times and it always worked just fine until about 5 days ago.  
I have always scanned to email because when I try to scan to Network folder the message says scanning was unsuccessful. Try again.  
I have run a wireless test and the wireless network is on and working. 

I really need to scan and email documents today so I hope you can help.  I can easily be reached directly via email at [Content removed]

thank you!

[Kumar0307]

@Janeta1, thank you for the information.

Are you using a Google account?

If yes, refer to the steps mentioned in this document - Scan to Email Cannot Access Email Accounts

Let me know how it goes.

[Janeta1]

I went to the google page as suggested. My password is correct. I turned off two step verification.  I restarted my computer.  I am still getting the same message.  I am so frustrated as I need to get work done!!!!!! HELP PLEASE!

[Kumar0307]

@Janeta1

Let us retry these steps:

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" value.

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise, the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

If you have tried these steps and the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[Janeta1]

This has not helped.  I think you are suggesting a  $28.00 HP Care pack.  Is that correct?

[Janeta1]

SO - I went ahead and spent $28.00 and hoped to get further help, However, I can not find a way to connect with anyone.  When I try to chat with the virtual assistant I get a 403 error that says 

403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

I AM SO FRUSTRATED!!!!!!  I MUST GET SOMETHIING SCANNED AND E-MAILED TODAY

[Kumar0307]

@Janeta1

If the printer is out of warranty, then yes, you will have to pay for the technical support as we have tried the possible steps to resolve this issue. I have sent you a private message with the contact information of the HP Technical Support team in your region. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

[Janeta1]

The number you supplied did not help.  I purchased a care pa k. It this still says my printer is out of warranty and I can’t get a case number to proceed.  This is the worse customer service I have ever received!  I paid $28 for a care package and I need help.  I don’t want to have to go to Facebook to rant.  Help please!