Username and User password

[AnAnoun]

I have now finally installed the full suite for my Smart Tank 7602, no thanks to HP.  Trying to set up scan to PC and the interface is different to all other HP PC's I have had. Instead of simply 'enabling' scan to PC, it asks me to create a newtwork folder. in that process it defines username and password. I think the user name is the windows username but which password are they asking for?  The password to start my PC does not work, the password for the PC does not work (BTW, they sometimes call passwords PIN's and vice versa just to confuse the users.   It is ridiculously tedious. Reminds me of the early days of PC's where not drivers were in conflict and one had to debug every step of the way.  Shame.

Bottom line, what does HP mean by password in relation with the username to allow me to create this  network folder?  I am almost prepared to send this printer flying from the window and switch so anyone but HP.

[Raj_05]

Hi @AnAnoun,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the setup process for your Smart Tank 7602 and the difficulties you're facing with the scan-to-PC feature. In the context of creating a network folder and setting up the username and password, here are a few things to consider.

Windows Username and Password:

• The username typically refers to your Windows username.
• The password should be the password associated with your Windows user account.

Network Folder:

• When setting up a network folder for scanning, the printer needs access to a shared folder on your computer or network-attached storage (NAS) device.
• You need to specify the folder path and provide credentials (username and password) that have the necessary permissions to access and write to that folder.

Password/PIN Confusion:

• Make sure to use the actual password associated with your Windows user account, not a PIN. The terminology might vary, but it should be your standard login password.

Firewall and Security Software:

• Sometimes, security software or firewalls can block communication between the printer and your computer. Ensure that your firewall or security software is configured to allow communication.

Documentation:

• Check the user manual or documentation that came with your Smart Tank 7602. It might provide specific instructions for setting up the scan-to-PC feature and clarify any ambiguities in the process.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[AnAnoun]

Still NOT working.

[Raj_05]

Hi @AnAnoun,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support