Using HP Smart

[Neal360]

I have installed HP Smart in order to use the scanner on my HP 8720 multifunction printer from my LG gram W11 laptop. 

The laptop is connected to the printer over WiFi, and printing functions.  

When I go to use HP Smart, I am asked to log in order to use it.
When I provide my HP login credentials I am given the following:
---------------------------------------------------------
An error has occurred
noSession

X-request-id:

35dbadd0-b164-11ef-ad70-6d0fd2d6f5c1.b4e661f0-b197-11ef-ad70-6d0fd2d6f5c1
-----------------------------------------------------------------------------
Same result on two different days.

How do I get past this ??????
Thanks for any advice,
[personal info removed]

[Nal_NR · Accepted solution]

Hi @Neal360,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to encounter repeated errors when trying to use the scanner on your HP 8720 printer. Let’s work through this step by step to resolve the issue.

Have you tried logging into the HP Smart app using a different network or another device to see if the issue persists?

• Are you using the latest version of the HP Smart app, and is your Windows 11 system fully updated?
• Have you experienced any issues with other online services or apps on your laptop, such as difficulty connecting to websites?

Let's try these steps. 

Update the HP Smart App:

• Ensure you have the latest version of the HP Smart app installed. Open the Microsoft Store, search for HP Smart, and click Update if available.

Clear App Data and Reinstall HP Smart:

• Uninstall the HP Smart app. Then, go to Settings > Apps > Apps & Features, find HP Smart, and uninstall it.
• After uninstalling, delete any associated folders under C:\Program Files\HP or C:\Users\[YourUser]\AppData\Local\HP.
• Reinstall the HP Smart app from the Microsoft Store.

Log in via Browser First:

• Open your web browser and go to HP Smart Account Login.
• Log in to ensure your account credentials are correct.
• After successfully logging in via the browser, try logging into the HP Smart app again.

Network and Firewall Check:

• Ensure your network isn’t blocking HP services. Temporarily disable any firewalls or antivirus software, then try logging into the HP Smart app again.
• Restart your Wi-Fi router to clear any potential network-related issues.

Manually Add the Printer for Scanning:

• If the HP Smart app login issue persists, use Windows’ built-in scanning tools:
  • Open the Windows Scan app (available from the Microsoft Store) or the Fax and Scan utility from the Control Panel.
  • Add your HP 8720 printer manually and try scanning using these tools.

If the problem persists, it may require contacting HP Support for further assistance with the account-related error.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Neal360]

Elohi_NI

Thanks for the response, but the real problem had to do with HP Smart's interface with browsers.
I managed to get HP Smart working with the following:
1. Use the Edge browser to log in to hpsmart.com directly using my hp.com login credentials.
2. Switch my default browser from Chrome to Edge and restart.
3. Run HP Smart and use the startup procedure, now with Edge. Works, scans photos.
4. Switch my default browser back from Edge to Chrome and restart.
5. Run HP Smart, log in to HP Smart using the same credentials. Now it works and will scan.
I might add that Chrome never had any difficulty with log in to hp.com.

GO FIGURE ??!!

[Nal_NR]

Hi @Neal360,

Happy to hear that 🙂 I truly appreciate your time and patience with us.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead.