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‎12-03-2024 10:14 AM - last edited on ‎12-03-2024 11:14 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

I have installed HP Smart in order to use the scanner on my HP 8720 multifunction printer from my LG gram W11 laptop. 

The laptop is connected to the printer over WiFi, and printing functions.  

When I go to use HP Smart, I am asked to log in order to use it.
When I provide my HP login credentials I am given the following:
---------------------------------------------------------
An error has occurred
noSession

X-request-id:

35dbadd0-b164-11ef-ad70-6d0fd2d6f5c1.b4e661f0-b197-11ef-ad70-6d0fd2d6f5c1
-----------------------------------------------------------------------------
Same result on two different days.

How do I get past this ??????
Thanks for any advice,
[personal info removed]

 

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