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‎11-07-2018 01:34 PM

HP Recommended
Product: HP envy 5000 series
Operating System: Chrome OS

Hi - I've just bought an HP 5000 printer with a new chromebook at the advice of pc world. When I got home and tried to set up the printer from the HP app it said the chrome operating system wasn't supported. I rang pc world and they told me printing would be possible and to contact HP. Anyone any ideas?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2018 05:46 AM

HP Recommended

Hi @Ailsa2,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

These resources will show how to use the Chromebook:

 

Chromebook: Printing using HP Print apps

Scanning from Chromebook

Scanning Multiple pages from Chromebook

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎11-08-2018 12:12 PM

HP Recommended

@Ailsa2

 

Good Day. A warm welcome to the HP community. 🙂

 

Follow this link https://hp.care/2siIXMr and try the HP chrome plug in, which should get it working.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎11-09-2018 05:46 AM

HP Recommended

Hi @Ailsa2,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

These resources will show how to use the Chromebook:

 

Chromebook: Printing using HP Print apps

Scanning from Chromebook

Scanning Multiple pages from Chromebook

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-10-2018 03:27 AM

HP Recommended

Thank you. This worked. Glad I don't have to take it back!!.

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‎11-10-2018 03:28 AM

HP Recommended

Hi @Ailsa2,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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