Using an old HP Deskjet 5550, driver installed, but won't print files.

[JITA371]

My HP Deskjet 5550 was originally connected to a 2003 computer, which now died. I'm trying to attach it to my HP computer from 2014 that has Windows 8.1. The driver updated properly? today, the test page printed, but now I can't print any of my files. Is there a simple solution?

[Nal_NR]

Hi @JITA371,

Welcome to the HP Support Community. 

I'd like to help!

This could be a driver issue.

Let's try to fix this issue by doing a clean install. 

Follow the steps mentioned below:

• First, unplug the USB cable from the printer is present.
• Go to Control panel - Programs and feature - Select your HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose "Show hidden devices".
• Then from the device manager list, check the entries under "Printer" - If there are any entries, please right click and choose "uninstall" - In the confirm device un-install pop-up, make sure you select the box which says "Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 
• Delete any printer entry or any entry which says "Unknown device".
• Once done, close device-manger. 
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well. Again, go to Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. 
• You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again. Open the Run window again, type "services.msc" and press ok to get services window. Scroll down to "Remote Procedure Call (RPC)" - right-click and go to properties. 
• Make sure the service is started and startup type is "Automatic".
• Now scroll up and go to "Function Discovery Provider Host" - right-click and select properties - Change the startup type to "manual" and start the service.
• Repeat the same exercise on "Function Discovery Resource Publication" as well.

Then, click on this link: https://support.hp.com/in-en/document/c01796879 to download and install the printer driver.

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JITA371]

Thanks for your reply. I had lost what you wrote and still haven't followed your detailed instructions yet. I may need someone to help me go through all the steps, so it may be a while before I can confirm if it worked or not. I truly appreciate your help and will let you know the results - even if it's another month away.