Valid serial number not accepted

Dazzy1 · ‎10-14-2023

I am trying to add my printer to my profile. OfficeJet 250, but the HP website keeps telling me to enter a valid serial number. The serial number is the one that is on the HP screen, on the info printout and on the HP Smart App. So I'm guessing it's correct. But HP won't let me register the device. Any advice?

I haven't called HP yet, but thought I would check here first.

Thanks!

Repairatrooper · ‎10-15-2023

The serial number should be printed on a sticker on the printer, confirm that it matches the other numbers you have tried and if not, use that number. If you have a valid proof of purchase and it is still under warranty you could open a warranty dispute. Bad serial numbers are rare, but I have seen it happen.

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Chrishmills12 · ‎10-23-2023

Not able to find any other numbers!

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