WANT TO RENSTALL OLD PRINTER ASSISTANT FOR 4650 SERIES

[CAMO123]

i DON'T LIKE THE NEW HP SMART APP IT DOES'T EVEN WORK. mY OLD PRINTER ASSISTANT WHICH WAS ALWAYS TRIED AND TRUE IS NOW GIVING ME AN ERROR. EASIEST THING WOULD BE TO REINSTALL. ANY HELP IS APPRECIATED

[Dragon-Fur]

@CAMO123 

Welcome to the HP Community Forum.

If this is your printer

HP OfficeJet 4650 All-in-One Printer series 

The Full Feature Software is available for supported versions of Windows.

Full Feature Software / full driver - Web Pack Installation Package - Information and Download

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

Details / How-to / Examples

Read / Use / Ignore as suits your situation...

Try / Consider

Restart Everything, including the router that controls your network.

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Control Panel > icon view Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

NOTE

If you have continuing installation problems -- for example, you see "Driver Unavailable" or other weird messages >>

Add the steps in Check and Remove to remove any pieces of software that might remain stuck in the file system.

Example - Check and Remove section

Check_and_Remove_Section_2

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  When using USB cable between printer and computer, disconnect the USB cable before installing software.  Later... You will Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

The full driver installation adds at least two shortcuts to your Desktop

Example - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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References / Resources

If you wish to try to fix HP Smart...

Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 4650 All-in-One Printer series 

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