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‎08-20-2025 08:56 AM

HP Recommended

WFBackgroundShortcutRunnerErrorDomain error 0

1 person had the same question
1 REPLY 1

‎08-22-2025 02:09 AM - edited ‎08-22-2025 02:09 AM

HP Recommended

@CHRIS3021, Welcome to the HP Support Community – it’s great to have you here!
 

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.
The error message "WFBackgroundShortcutRunnerErrorDomain error 0" typically indicates a background process issue related to printer shortcuts or connectivity, often seen on macOS systems using the HP Smart app.

Step 1: Use HP Smart's Diagnose & Fix Tool

HP Smart includes a built-in tool that can automatically detect and fix common printer issues.

  1. Download or open the HP Smart app from 123.hp.com. HP Smart
  2. Sign in with your HP account if prompted.
  3. Select your printer from the home screen.
  4. Click “Diagnose & Fix” from the printer menu or under Diagnostics.
  5. Click Start and let the tool run. Follow any instructions provided after the scan.

Step 2: Restart Devices and Check Network

Sometimes, background errors are caused by temporary connectivity issues.

  • Power off your printer and unplug it.
  • Restart your Mac and your Wi-Fi router.
  • Power the printer back on and ensure it’s connected to the same network as your Mac.

Step 3: Reinstall HP Smart App

If the issue persists, reinstalling the HP Smart app can help reset background services.

  1. Delete the HP Smart app from your Mac.
  2. Restart your Mac.
  3. Reinstall HP Smart from the Mac App Store.

Step 4: Reset Printing System (macOS only)

If none of the above works:

  1. Go to System Settings > Printers & Scanners.
  2. Right-click in the printer list and choose “Reset printing system”.
  3. Re-add your printer using HP Smart.

You may refer to this document - Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

HP Printer Offline Issues - How to Fix | HP® Support
 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!


If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!


Cheers,

Max3Aj

HP Support

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