WINDOWS 10 UPDATE now printers dont work

[DMOORE01]

I recently had a windows 10 update that I had been putting off for this very reason.  Heres the problem.  I had an HP OFFICEJET 8600 which worked fine prior to the update.  After the update didnt work, so I deleted the printer and reinstalled all new drivers and product software (2 times)  Did not correct problem.  I then thought that the drivers that were listed were not supported by Windows 10 software so I went and purchased a new HP OFFICEJET Pro 8720 and installed all the software and updates on this one.  No print from computer.  I can print from my cell phone and print a test page internally using the HP "Software DR".  I  used that program to try to repair my issues and it said that it could not fix the issue. I installed the newest version of the software and drivers 2 times on the new printer now and same problem.  No print. Oh And I deleted the software and printer setups on the previous version (OFFICEJET PRO 8600) before I installed the new OFficejet  Pro 8720....  

[greenturtle · Accepted solution]

Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. Remove or delete all HP references.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab. Delete the HP drivers
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[DMOORE01]

Thank you for your help!  Everythingn you proposed really did work.  I had to really conventrate on what I was doing becasue I did not have a recovery disk.  I did complete backups so I wasnt worried.  Thank you so much!  I am enjoying my new HP Printer now that everything is working again!

[greenturtle]

Hi @DMOORE01,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!