WINDOWS CAN'T INSTALL THE HP ENVY 5530 SERIES KERNEL-MODE PRINT DRIVER

[VEEALSY]

I have uninstall & reinstall the All New ENVY 5530 SERIES software & drivers from HP website and follow the instructions to the letter and still it will not install and my printer cannot be connected to my laptop.  I have been working on this for three days and if I cannot find a solution, I will just have to dump the printer and buy another brand.

Could someone take pity on me and help me out? I would be grateful.

[Dragon-Fur · Accepted solution]

@VEEALSY

Procedure is based on Solutions contributed by  ShlomiL and  greenturtle

Be aware:

• If you have other printers installed on your PC, those printers will need to be reinstalled once completing these steps.

• To complete the tasks, you should be logged in with an account that has administrative privileges.

 Settings_Account_Type_1

• User Account Control: Tasks may require administrative authorization to complete.  If asked by the system, click through or provide the administrative password.

UAC_Make_Change_1

Preparation – Restore Point

Before making any changes to your system, always create a Restore Point!

• Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

System_Restore_Create_Restore_Point_1

Reference

System Restore XP OR System Restore W7 OR System Restore W8-W10

Preparation - Export Registry (Backup)

Windows key + R (Opens Run menu)

Type regedit

Click OK

Windows_Run_Regedit_1

If necessary, enter Admin password / click through permissions

Click Computer (full backup of entire registry)

File > Export > Enter name for backup > Save

Close registry file

NOTE:  The registry is large; it may take several seconds to create the backup file.

Reference

HP PCs - Backing Up, Editing, and Restoring the Windows Registry (Windows 10, 😎

Uninstall / Remove Printer Software from the Computer

Complete the following “remove” procedures as necessary to ensure the software is “gone” from the computer. 

• Uninstall printer software from Programs and Features / Apps and Features

Control Panel > icon view > Programs and Features >

Scroll down, find, click on Printer Software > Uninstall

Reference

Uninstalling the Printer Software (Windows)

• Remove printer driver files from Print Server Properties

Use one of the following to open the Print Server Properties dialog window

Press Windows key + R (Opens Run window)

Type printui /s       (There is a space between printui and /s)

Click Enter or OK

Windows_Run_Printui_1

OR

Open Control Panel > icon view

Open Devices and Printers

Left-Click any printer to highlight

Click "Print server properties" in the ribbon at the top of the window

Devices_and_Printers_Print_Server_Properties_1

Next – Find and remove the printer(s) from Properties

Click tab Drivers

Left-Click / Select (highlight) the printer (to be deleted)

Click Remove

OK (to save changes and exit menu)

Reminder:  Remove both the printer and the “fax” component, too.

Devices_and_Printers_Print_Server_Properties_1B

• Remove device from Devices and Printers

If the printer / fax-printer are still lurking about in Devices, remove it / them.

Control Panel > icon view

Open Devices and Printers

Right-Click on printer > Remove Device

Devices_and_Printers_Remove_Device_1

• Restart the computer and log in

Repair Components

• Update the registry - Click on this Reg file (changes some printer related policies)

https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

• Stop the Print Service

Windows key + R (Run menu)
Type Services.msc and press OK

Windows_Run_Services_1

Locate and stop the Print Spooler

 Services_Stop_Print_Spooler_1 

• Rename folders

Open File Explorer (formally Windows Explorer) window

 Browse to c:\Windows\System32\spool\drivers
 Rename W32X86 to W32x86.old
 Rename x64 to x64.old

Spool_Driver_Folders_1

NOTE:

1. After you click to “Rename” the folder, click through when it asks for administrative permission.
2. There may be several second a delay between when you authorize the rename and when it happens.
3. If either folder fails to rename,
   • Restart the computer and log in,
   • Continue (try again) starting at Stop the Print Service

• Restart your computer

Check the results.  If necessary, repeat any steps needed to completely remove the software.

Install Full Feature Software

Install the HP Software and check for any difference

Reference

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is only updated after the printer software is installed / functional.

++++++++++++++++++++++++++++++++++++++++++

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP ENVY 5530 e-All-in-One Printer series

Dragon Document – Collection of Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Topic:  Cannot Install Software

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[VEEALSY]

Hi, Dragon Fur,

Thank you for taking the time to give me the step by step instructions but I got problems.  Why is it my control panel shows Print Qeues instead of Printer icon?  I tried typring in printui/s/t2 and it told me file not found but I found it in my Windows C: but when I right-click the Properties, TrustedInstaller(I don't know who) have full control and the rests are given only Read and Read & Execute power.  I also don't know why there's ALL APPLICATION PACKAGES and ALL RESTRICTED APPLICATION PACKAGES aside from SYSTEM, TRUSTEDINSTALLER, USER (me) and ADMINISTRATOR. 

There are 6 printer user interface application in different files too.

I was so excited that finally I can fix it and then so many problems.  Also when I go to Control panel to uninstall the Envy 5530 Basic Device software, it gave me an alert that it cannot process as the files are not found.

I am so discouraged.  Maybe I kept deleting and reinstalling the software and got all these errors?

Please, Dragon Fur,  kindly help me what to do?  Sometimes I feel like my computer was hacked or what but I have Norton antivirus and I always install Windows updates automatically.  I am not a computer geek but I am very patient and hope that my printer can be installed and connected to my laptop.

Thanks in advance for your kindness, I await your assitance.  Have a blessed day in the Lord!

Sincerely

Veealsy

[Dragon-Fur]

@VEEALSY

Your comments remind me that my efforts to make things easier do not always succeed.

Try the Doctor and see if it will clear / fix the problem:

• HP Print and Scan Doctor – Help Resolve Printer Issues

Information, Diagnostics, Installation Help + FAQ

You have to be logged in (to the computer) with an account that includes administrative privileges.  None of this works if you are using a regular "user" account.

To check your account type:

Settings > Accounts 

Settings_Account_Type_1

Commentary 

There is no guarantee that the previously posted procedure would fix the problem YOU have -- the process is meant to clear any accidental corruption that might have been the result of a recent Windows Update that changed the print environment.

About the "Uninstall software" parts of the process

If the software is not already installed, that is, there is no printer software on the computer, there is no need to (again) remove the printer software.

IF printer driver files show up in Print Server Properties > tab Drivers, Remove 

IF the printer shows up in Devices and Printers, Remove

If I think of anything else that might be helpful, I will post back.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

[VEEALSY]

Dragon-Fur,

I'm sorry to repond so late as I was busy with household stuffs the last few days.  Early this morning, I tried on the part of deleting the softwares of my printer and I forgot what I did and finally was able to run that printui/s/t2 and this time I was successful until I cannot find the file spool in system32.  I use search and found the file & renamed and also the other file.  Then I reinstall the full feature software and restart and log in and also install the firmware and restart & log in and now I can print a document from my word as the printer is now connected.

Dragon-Fur,  I really could give you a real, real big HUG for helping me out.  I followed every instructions to the detail except the spool part and I am forever grateful to you.  You just don't know how the burden has taken off from my shoulder.  I don't use much the internet except when I have to check for something and look up at the account but many a time I need to print.  Now, I just printed your instructions from the forum and will keep it as a treasure.

A HUGE THANK YOU TO YOU, DRAGONFUR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

God bless you too in all that you do!!!

Sincerely most grateful,

Alsy

[Dragon-Fur]

@VEEALSY

You are welcome.

I am glad it is fixed.

Happy Printing!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.