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Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

Can't find wpa pin for printer to setup after if will not come online.  Reoccurring printer problem. 

1 REPLY 1
HP Recommended

It's in a secret place

 

BeemerBiker_0-1724460467195.png

 


Click here for network setup using HP Smart but in a different language

You may need to reset the printer. if the front panel reset does not work then do the hidden menu reset.
Read this are described here. or watch this video


Wi-Fi setup video for 9010e and others

Wi-Fi direct setup is described on page 38 of the User Manual
Use Wi-Fi direct if you do not have a modem or do not want to give anyone your Wi-Fi password but you want them to print on your printer

Full feature SCAN software April 2024

Full feature DRIVER software April 2022


This video show how to bypass the setup cartridge requirements. You will need to do this if you accidently do a full-reset your printer and it asks for the original setup cartridges

DeskJet Reference 9010e 9015e

OCR software and firmware is also available. Click the "Open all" blue button

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

 


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