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Flag Post

WSD Ports are from Hell

HP Recommended
OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

Hello, every time I bring my laptop back to work and fire it up, it connects to the 7740 printer using a WSD port.  Then, when I try to print, I'm told the printer is offline.  If I go to the "Ports" tab of printer properties and change the port back to a standard TCP/IP port, the print job immediately prints, and the printer subsequently works as expected.

 

How do I force the printer to use the TCP/IP port and keep it from switching back to the WSD port?

 

Thank you in advance.

 

<RANT>  I hate WSD.  Serves no useful purpose that I can tell and just complicates my life. <RANT>

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Message 2 of 2
Flag Post
HP Recommended

@RL133 

 

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@RL133 wrote:

Hello, every time I bring my laptop back to work and fire it up, it connects to the 7740 printer using a WSD port.  Then, when I try to print, I'm told the printer is offline.  If I go to the "Ports" tab of printer properties and change the port back to a standard TCP/IP port, the print job immediately prints, and the printer subsequently works as expected.

 

How do I force the printer to use the TCP/IP port and keep it from switching back to the WSD port?

 

Thank you in advance.

 

<RANT>  I hate WSD.  Serves no useful purpose that I can tell and just complicates my life. <RANT>


 

 

I would guess the port is not sticking because you are moving from one location to another.

Note the emphasis on "guess" - if that is not the case, please ignore the comment.

 

What to do?

Not sure.

Removing the setup that allows Windows to manage your printer might help, though it might not since you are, in fact, changing networks.

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

 

That said, since you are (apparently) moving from one network to another, perhaps consider changing the Port assignment to what you need before printing.

 

For those reading:

 

Method - Create TCP IP port

 

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel


Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Dragon-Fur

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