Wait Image and unresponsible printer HP MFP135w

[Krasiml]

Hello. I have an HP Laser MFP135wg bought 2 years ago.

When I turn on the printer, screen shows "System Initialise" and "Wait Image" after a few seconds.
I cannot connect to the printer using HP Smart on  Windows 10 or 11, printer looks totally offline. I tried connecting it via USB, same thing.

None of the buttons on the printer work, I cannot enter in any menu from it. It is totally unresponsive. I tried everything I found on your forums, nothing works (tried HP smart, HP Print and scan doctor, tried running a firmware update, etc....)

What should I do to make it work again ??

Please help, that makes me crazy for such a relatively new product !
 
Thanks.

[Raj_05]

Hi @Krasiml,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already tried some troubleshooting steps, but let's go through a more comprehensive process to see if we can resolve the issue with your HP Laser MFP135wg. Please follow these steps.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on.

Factory Reset the Printer:

• Check your printer's manual for instructions on how to perform a factory reset. This will vary depending on the model.
• Usually, you'll find a small reset button or a specific key combination to initiate a factory reset.
• Note: Performing a factory reset will erase any custom settings and return the printer to its default configuration.

Update Firmware:

• Ensure that your printer has the latest firmware installed. Visit the official HP support website and search for your printer model to find and download the latest firmware.
• Follow the instructions provided by HP to update the firmware.

Connect to the Printer Directly (USB):

• Disconnect the USB cable from the printer.
• Uninstall the printer software on your computer.
• Reinstall the latest printer software from the official HP website.
• Connect the USB cable only when prompted during the software installation.

Check Network Connection:

• If you are trying to connect the printer wirelessly, ensure that it is connected to the same Wi-Fi network as your computer.
• Check if other devices can connect to the same Wi-Fi network.

Check for Hardware Issues:

• Make sure there are no physical obstructions or damage to the printer.
• Check the USB cable for any damage, and try using a different cable if possible.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Krasiml]

All of this didn't help because it just stucks on "wait image" the buttons are not active and it's impossible to do factory reset.