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‎11-05-2021 04:32 PM

HP Recommended
Product: HP Deskjet Plus 4155 All- In-One Printer #3XV13A
Operating System: Microsoft Windows 10 (64-bit)

My Deskjet 4155 started thinking the cartridge  door was open and became useless. I called tech support, ran through diagnostics, and was told I would get a new one to me under warranty the next business day. That was five days ago. I have contacted support through chat and over the phone yet, whenever I call, they magically don't have a record of it! And on top of it, I paid extra to have it shipped next day! I'm not sure what to do here. I don't trust that it will get to me as of right now though.

Category:
1 REPLY 1

‎11-20-2021 08:39 AM

HP Recommended

@dashriprock1974

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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