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Locked

‎12-06-2023 11:17 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M476nw
Operating System: Microsoft Windows 11

Getting fairly frequent (and annoying) dialog boxes asking to send printer information over the internet to authenticate my printer cartridges.

 

When I press the Authenticate button, a second message box appears stating "We are unable to access the internet to authenticate your cartridge".

 

r_e_a_d_y_0-1701886439437.png

 

r_e_a_d_y_1-1701886439439.png

 

 

Fresh install of up-to-date Microsoft Windows 11 64-bit.

Fresh install of latest Software and Drivers.

 

I tried to replace cartridges after the error popped up--didn't help.

 

Thank you

4 people had the same question
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