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‎04-24-2024 01:56 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (32-bit)

I cannot get my printer to connect to the internet via our new router.  Internet service is online (TV on).  No luck on printer.

OS may be WIndows 10 not sure if 32 bit or 64 bit.  

Category:
1 REPLY 1

‎04-24-2024 02:52 PM

HP Recommended

Operating system has nothing to do with your printer issue. Unless the new internet modem has exactly the same settings, the printer will not connect automatically and you will need to reset your settings.

 

Your other issue may be that your new router does not communicate completely with the printer. This happens when a new router has advanced 5Ghz WiFi that the printer is not able to connect to. In this case, you need to configure the router so that the 2.4Ghz radio in the modem so that it has a unique SSID, different from the 5Ghz channel and configure the printer to only attach to the 2.4Ghz SSID.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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