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‎09-25-2025 02:41 PM

HP Recommended
Product: Web Jetadmin
Operating System: Microsoft Windows Server 2019

Hello, 

 

Until 10.5 (SR8), a third party PFX certificate having a CNAME (alias) of server host can be imported to enable SSL. After upgrading to 10.5 (SR9) recently, the import does not work anymore, erroring on Common Name on the certificate does not match the FQDN. 

 

Is there any workaround?

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1 person had the same question
3 REPLIES 3

‎09-28-2025 09:53 AM

HP Recommended

Hi @M602M608M611,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎09-29-2025 08:20 AM

HP Recommended

Hello @Kuroi_Kenshi, 

 

The HP Web Jetadmin version is 10.5.119509 (10.5 SR9). This is only related to the WJA only, not printers. 

 

Thank you!

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‎10-14-2025 07:20 AM

HP Recommended

I also posted about this before I saw this thread:

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Web-Jetadmin-FQDN-certificate-error/... 

 

Anyone find the solution?

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