Web services disabled

[verchalent]

I recently turned off some of the network features of my printer to limit exposure. In doing so, I seem to have disabled Web Service. Now any setting I try to set to re-enable web services, I am met with an error and am unable to re-enable. I have tried a network reset and factory reset from the console, but no luck. Any suggestions?

[Echo_Lake]

@verchalent

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message or code?

Keep me posted for further assistance.

[verchalent]

I see this error in the web interface and on the LCD. 

All of the options I have tried, that should allow me to re-enable, lead to these errors.

[Echo_Lake · Accepted solution]

@verchalent

Thank you for posting back.

Let’s try to fix the issue by following the steps mentioned below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock". 

The next thing, I would suggest here is to perform restore network defaults and then run the Wireless setup wizard.

To restore the printer to the original network settings

• 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
• 2. Touch Network Setup.
• 3. Touch Restore Network Settings.
•     A message appears stating that the network defaults will be restored.
• 4. Touch Yes
• 5. Print the network configuration page and verify that the network settings have been reset.
•    Then run the Wireless setup wizard, for more details, click here

If nothing works, the next thing would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP community profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!!

[verchalent]

Thank you for your reply. I did not have Control Panel lock enabled and have performed both standard Network and Factory resets. They have not helped. I will try the steps in the DM and report back.

[Echo_Lake]

@verchalent

Thank you for posting back. 

Work on it as per your convenience and keep me posted on the results.